OVER DEZE VACATURE

We are looking for Team Lead Sales Support for an international organization based in Eindhoven. In this role, you will lead and support the Sales Support team while remaining actively involved in the daily operation yourself.

You will coordinate the team’s activities, set priorities and ensure that customer enquiries, orders and internal requests are handled accurately and on time. As the first point of contact for the team, you provide guidance, maintain oversight and step in when more complex issues arise.
Alongside your leadership responsibilities, you will work hands-on in sales support, customer service and order processing. You will work closely with Sales and other departments and take an active role in improving processes and ways of working. This is an ideal position for someone who enjoys leading a team while staying close to the day-to-day operation.

What will you be doing?
• Leading, supporting and guiding the Sales Support team in their daily activities;
• Coordinating workloads, setting priorities and monitoring progress;
• Acting as the first point of contact for team members and supporting them with complex cases;
• Ensuring a high standard of service and a smooth day-to-day Sales Support operation;
• Providing hands-on operational and administrative support when needed;
• Processing and monitoring customer orders from request through to delivery;
• Coordinating with internal departments and ensuring timely follow-up;
• Keeping customers and colleagues informed about delivery times, product availability and changes;
• Handling customer and internal enquiries by phone and email;
• Identifying commercial opportunities and sharing them with the relevant Sales colleagues;
• Maintaining accurate sales records and monitoring sales performance;
• Ensuring information in internal systems is accurate and up to date;
• Identifying bottlenecks and taking the lead in improving processes and ways of working;
• Encouraging effective collaboration within the team and with other departments.

What are we looking for?
• A bachelor’s degree or equivalent professional experience;
• Solid experience in Sales Support, Customer Service, Commercial Operations or a comparable role;
• Experience in leading, coordinating or guiding a team;
• The ability to motivate colleagues, provide direction and maintain an overview of the daily operation;
• A natural leadership style combined with a hands-on mentality;
• Experience working within an international environment;
• Strong organizational skills and the ability to manage multiple priorities;
• Strong communication skills and a customer-oriented approach;
• An independent, proactive attitude and the confidence to take ownership;
• Excellent written and spoken English; proficiency in Dutch is an advantage;
• Available to work 32–40 hours per week;
• Hybrid working, with the option to work from home two days a week;
• An interest in technology or technical products.

What can you expect?
You will join an international organization with an informal, hands-on culture and enthusiastic colleagues. As Team Lead Sales Support, you will have the opportunity to lead the daily operation, support the development of the team and contribute to improving processes and collaboration.
You will have plenty of room to take initiative, introduce improvements and make a visible impact on both the team and the wider organization.