ABOUT THIS JOB OPENING

We are looking for a Team Lead, Sales Support, for an international organization based in Eindhoven. In this role, you will lead and support the Sales Support team while remaining actively involved in day-to-day operations yourself.

You will coordinate the team’s activities, set priorities, and ensure that customer inquiries, orders, and internal requests are handled accurately and on time. As the team’s first point of contact, you’ll provide guidance, maintain oversight, and step in when more complex issues arise.
In addition to your leadership responsibilities, you’ll be actively involved in sales support, customer service, and order processing. You’ll work closely with Sales and other departments and play an active role in improving processes and work methods. This is an ideal position for someone who enjoys leading a team while remaining closely involved in day-to-day operations.

What will you be doing?
• Leading, supporting, and guiding the Sales Support team in their daily activities;
• Coordinating workloads, setting priorities, and monitoring progress;
• Serving as the first point of contact for team members and assisting them with complex cases;
• Ensuring a high standard of service and the smooth day-to-day operation of Sales Support;
• Providing hands-on operational and administrative support when needed;
• Processing and monitoring customer orders from request through to delivery;
• Coordinating with internal departments and ensuring timely follow-up;
• Keeping customers and colleagues informed about delivery times, product availability, and changes;
• Handling customer and internal inquiries by phone and email;
• Identifying commercial opportunities and sharing them with the relevant Sales colleagues;
• Maintaining accurate sales records and monitoring sales performance;
• Ensuring information in internal systems is accurate and up to date;
• Identifying bottlenecks and taking the lead in improving processes and ways of working;
• Encouraging effective collaboration within the team and with other departments.

What are we looking for?
• A bachelor’s degree or equivalent professional experience;
• Solid experience in Sales Support, Customer Service, Commercial Operations, or a comparable role;
• Experience leading, coordinating, or guiding a team;
• The ability to motivate colleagues, provide direction, and maintain an overview of daily operations;
• A natural leadership style combined with a hands-on mentality;
• Experience working in an international environment;
• Strong organizational skills and the ability to manage multiple priorities;
• Strong communication skills and a customer-oriented approach;
• An independent, proactive attitude and the confidence to take ownership;
• Excellent written and spoken English; proficiency in Dutch is an advantage;
• Available to work 32–40 hours per week;
• Hybrid work, with the option to work from home two days a week;
• An interest in technology or technical products.

What can you expect?
You will join an international organization with an informal, hands-on culture and enthusiastic colleagues. As Team Lead Sales Support, you will have the opportunity to lead day-to-day operations, support the team’s development, and contribute to improving processes and collaboration.
You will have plenty of room to take initiative, introduce improvements, and make a visible impact on both the team and the wider organization.