ABOUT THIS JOB OPENING

We are looking for a Customer Support Supervisor for an internationally operating organization in the Eindhoven region. Are you an experienced supervisor who enjoys being closely involved in day-to-day operations? Do you get a sense of fulfillment from mentoring employees, establishing structure, and improving teamwork? If so, this could be an exciting next step for you.

You will be responsible for leading an operational team and ensuring that day-to-day operations run smoothly and efficiently. In this role, you will report to the Customer Support Manager.
You lead the team in an approachable and engaged manner while providing clear direction. You encourage employees in their professional development and foster a work environment where collaboration is pleasant and effective, and customers receive the best possible service. In this position, you combine people management with operational responsibility. You work closely with your team, stay informed about what’s going on, and maintain a broad perspective at the same time.

What will you be doing?
• Guiding and managing your team;
• Organizing staffing and ensuring a fair distribution of work;
• Monitoring progress, quality, and agreed-upon results;
• Coaching employees in their personal development;
• Guiding the team through complex issues in day-to-day operations;
• Identifying areas for improvement and translating them into concrete solutions;
• Organizing work processes in a smarter and more efficient way;
• Promoting effective collaboration between different disciplines within the organization.

What do you bring to the table?
• A completed higher professional education (HBO) degree;
• At least 5 years of experience in a managerial or coordinating role;
• Experience within a technically oriented organization;
• Proficiency in both Dutch and English;
• Available for 32–40 hours per week;
• A results-oriented and proactive approach to work;
• The ability to maintain an overview and set priorities;
• You communicate easily at various levels and can quickly get to the heart of an issue.

What can you expect?
You’ll be joining an international technical organization that offers plenty of room for initiative. You can count on an attractive benefits package that matches your knowledge and experience. In addition, you’ll have opportunities for personal and professional development.